Date released: Friday, 9 October 2015

Dear QMplus users,

We regret that during a scheduled QMplus housekeeping task on 1 October 2015, a number of active QMplus accounts were erroneously deleted. The housekeeping process was undertaken to delete unused accounts to help to keep QMplus free of unnecessary data and improve performance. Unfortunately the most recent task resulted in a number of users being unable to access QMplus at all.

IT Services have worked hard over the last few days to restore accounts in QMplus and to re-enrol the affected users onto their associated course areas. There has also been extensive investigation into how this error occurred and what measures can be put in place to reduce this risk in the future.

We sincerely apologise to everyone who was impacted, including those who support the affected users. We are also aware that this has happened at a busy time of the year and as part of the lessons learned, we will ensure that these tasks are better timed in future.

I have uploaded a full incident report, with data supplied by IT Services, for more detailed information.  If you have been affected and believe that data is still missing, please get in touch with us by raising at the Helpdesk or by calling 8888.

Alysa
On behalf of the E-Learning Unit and QMplus teams