Menu

E-Learning Unit

News menu

Need Help? We now offer a ‘Call Back Phone Service’

30 January 2017 Posted in: News By: Anisa Patel

You said.. We listened..

We are trailing a ‘call back’ phone support service for staff only. This will be available Monday-Friday between 9-5pm (when a call back can be requested).

dialing-the-phone

How does it work?

  1. QMplus (online learning environment)
  2. QMplus Hub (groups and portfolios)
  3. QMplus Media (video storage and streaming)
  4. Q-Review (lecture capture)
  5. Bristol Surveys (online survey creation)
  6. Turnitin (plagiarism detection)
  7. Clickers (audience response systems)
  8. Recording booths

If you would like to speak to someone from the E-Learning team regarding any of the applications above, please contact the IT Helpdesk (see details below) and let them know that you would like to receive a call back from a member of the E-Learning team – they will allocate your request to our call back team. If your request is made before 12pm (Midday), a member of the E-Learning support team will call you before 5pm on the same day. If a request is received after Midday you will receive a call back by 1pm the next day. Please note this is based on the support members availability during the day.

Note: Call back phone support is for quick support queries requiring 10-20 minutes assistance. If your query requires investigation our team will need more time and follow up advice may be given.

To receive a callback, please remember to include:

  • a preferred contact number
  • preferred time (based on availability)
  • as much detail as possible regarding your query

ITS helpdesk

Call us 24/7: +44 (0)20 7882 8888
Visit us: Queens’ Building, Room W209, Mile End (map)
Office hours: 8am-6pm Mon-Fri
Email us: its-helpdesk@qmul.ac.uk

Return to top